Karisma Hotels Adriatic Montenegro Terms of Use

Information We Collect and How We Use It

When we need to collect personally identifiable information from you to provide you with a particular service, we will ask the guest to voluntarily supply us with the information we need. For example, if the guest would like to make a reservation at our hotel, we will ask for information such as name, address, telephone number, email address, credit card number, and room preference to process the reservation. We will use your email address to send a confirmation and, if necessary, might use the other information to contact you for help in processing the reservation. We will also use the guest’s email address to inform him/her about special offers, events and promotions. If you do not wish to be notified about our special offers or news please send a request to: europesales@karismahotels.com

Cancellation Policy

REGULAR SEASON: May 1 - June 15, 2024 & September 15 - October 31, 2024

• For any cancellation of 7 (seven) days or less before the arrival date during the regular season, a cancellation fee of 1 (one) night stay will apply.
• Clients may change travel dates or cancel up to 8 days before arrival without penalty.

HIGH SEASON: June 16 - September 14, 2024

• For any cancellation of 7 (seven) days or less before arrival date during high season, the cancellation fee would apply equal to the total stay
• For any cancellation of 14 (fourteen) to 8 (eight) days before arrival date during high season, the cancellation fee would apply equal to the 2 (two) nights stay.
• Upon approval of proof of outstanding circumstances, the cancellation fee equal to 2 (two) nights will apply for any cancellations of 14 (fourteen) to 8 (eight) days before arrival date during high season
• Clients may change travel dates or cancel up to 15 days before arrival without penalty.

How to make a Reservation request

• Book directly and online on our website.
• Send us an email at reservations@azulbeachmontenegro.com
• Call our Reservations on +382 20 405 881

Payment Methods

We accept all major credit cards for Azul Beach Resort Montenegro: MasterCard® i Maestro® and Visa. This transaction is encrypted and sent via a secure gateway.

At the hotel, you may also pay in cash.

Bank transfers for prepayments are also accepted and can be sent to our bank.

Azul Beach Resort Montenegro:
BANK: Hipotekarna banka AD Podgorica
ADDRESS: Josipa Broza Tita 67, 81000 Podgorica
ACCOUNT: KARISMA HOTELS ADRIATIC MONTENEGRO D.O.O.
IBAN: ME25520042000000552621
SWIFT: HBBAMEPG

Reservations

The personally identifiable information the guest provides us for making a reservation is used for the purpose of meeting the reservation request. After making a reservation or completing your stay at Azul Beach Montenegro unless the guest tells us otherwise, the information you provide will be used by us to inform you of special offers, or events organized by Karisma Hotels Adriatic. Your personal information is not shared to any third party.

Personally identifiable information you provide to us will be treated as confidential information and is subject to our company's security procedures and policies regarding protection and use of confidential information. Karisma Hotels Adriatic will not use this information for any other purposes.

Creditcard purchase security statement

The confidentiality of your information is protected and secured by using SSL encryption.

Pages for web payment are secured by using Secure Socket Layer (SSL) protocol with 128-bit data encryption. SSL encryption is a data coding procedure for the prevention of unauthorized access during data transfer. This enables a secure data transfer and prevents unauthorized data access during communication between users and Karisma Hotels and vice versa.

Karisma Hotels is PCI DSS Level 1 certified. PCI DSS Level 1 enables us to store, process, and transfer sensitive information including credit card numbers and card expiration dates.

Credit card numbers are not available to unauthorized personnel of the hotel.

Personal data gathering and protection statement

We are committed to provide service of protection of our customer's personal data in a way that we collect only essential basic information about our buyers that are necessary for fulfilling our obligations. We also inform our customers about the way we collect information and regularly give customers an option about how their information will be used, including the possibility to decide whether their name should be included or omitted from the lists used for marketing campaigns.

All user information are strictly guarded and are available only to the employees who need those information for completing the job.

All our employees and business partners are responsible to follow the principles of confidentiality protection.

Currency Conversion

All payments will be effected in Euro currency. The charged amount on your credit card account is converted into your local currency according to the exchange rate of credit card associations.

Complaints

The Hotelier undertakes to provide services that match the description given at www.karismahotels.com/azul-beach-resorts/montenegro

The image illustrating the product on the website does not have to correspond to the actual appearance of the product and the customer cannot advertise this segment.

The consumer has the right to file a complaint with the Hotelier when he bought the product / service in case of non-conformity of the product, ie. services, on invoice/receipt of the purchased product/service and for other similar reasons, in accordance with the law on consumer protection of Montenegro.

Purchase of products, i.e. services can be determined based on the invoice for the purchased product, i.e. service or in another appropriate manner (excerpt from the fiscal cash register, business and other appropriate documentation).

The complaint is submitted to the e-mail address: reservations@azulbeachmontenegro.com

Hotelier will respond to the complaint within eight days of receiving the complaint, in writing, with a statement on the content of the request from the complaint and a proposal for its resolution.

In accordance with the Law on Consumer Protection of Montenegro, the consumer may file a complaint against the bill immediately, and no later than eight days from the date of payment of the bill.

Azul Beach Resort Montenegro by Karisma

Karisma Hotels Adriatic Montenegro d.o.o., Cetinjska 11, 5th Floor, 81000 Podgorica, Montenegro. Registration number/ CRPS 50793821; TIN/ PIB 03134687